UK Service Terms and Conditions

These Terms and Conditions set out the basis on which we provide our services in the UK. By making a booking, confirming an order, or allowing our team to begin work, you agree to be bound by the terms below. Please read them carefully before proceeding with any service request. If any part of these terms is unclear, it is your responsibility to seek clarification before the service begins.

For the purposes of these terms, “we”, “us” and “our” refer to the service provider, and “you” or “customer” refers to the individual or business booking the service. These service terms apply to all standard bookings, repeat appointments, quoted works, and any related services we agree to provide. They are intended to create a clear understanding of expectations, responsibilities, payment obligations, and service limitations.

We may update these service terms from time to time. Any changes will apply to new bookings made after the updated version is published or issued. The version in force at the time of your booking will normally govern that booking, unless the change is required by law or a regulatory authority. Continued use of our services after changes are made may be treated as acceptance of the revised terms.

Booking Process

All bookings are subject to availability and acceptance. A request for a booking does not constitute a confirmed appointment until we have acknowledged it and, where applicable, received the required deposit or advance payment. We may refuse or reschedule a booking where necessary for operational, safety, or compliance reasons. Any estimated time for arrival or completion is provided in good faith but is not guaranteed unless expressly stated in writing.

When you place a booking, you must ensure that all information provided is accurate and complete. This includes service details, access requirements, property conditions, special instructions, and any known risks that may affect the work. If inaccurate information is supplied and this affects the service, additional charges, delays, or cancellation fees may apply. You are responsible for ensuring that an authorised person is available to approve the work where needed.

We may need to inspect the site, confirm measurements, or verify the scope of work before finalising certain service arrangements. In some cases, the quoted price may change if the actual service conditions differ from those described at the time of booking. Where practical, we will notify you of any material adjustment before proceeding. By agreeing to a booking, you authorise us to carry out the service in line with the agreed scope, subject to these terms.

Payments and Pricing

Prices are usually stated in pounds sterling and may be shown inclusive or exclusive of VAT, depending on the nature of the service and our tax position. Any applicable tax will be confirmed on the invoice or quotation. Unless otherwise agreed in writing, payment is due in accordance with the invoice terms provided at the time of booking or upon completion of the work. We may require a deposit, part-payment, or full payment in advance for certain services.

Payment must be made using the methods we approve from time to time. If payment is not received by the due date, we may suspend further services, charge reasonable late-payment costs where permitted, and recover any associated administrative or collection expenses. We reserve the right to withhold deliverables, reports, or final documentation until outstanding amounts are paid in full, to the extent allowed by law.

Any quotation is based on the information available at the time it is issued and remains valid for the period specified, or if no period is stated, for a reasonable time. A quotation is not a fixed offer unless clearly described as such. We may revise the price if there is a change in the scope of work, unforeseen access issues, additional labour requirements, or any other factor that reasonably increases the cost of providing the service.

Cancellations, Amendments, and Missed Appointments

If you need to cancel or amend a booking, you should do so as early as possible. Cancellation charges may apply depending on the notice given and any costs we have already incurred. Where a deposit has been taken, it may be non-refundable or partially refundable, depending on the type of service and the amount of notice provided. Any refund due will normally be made using the original payment method unless we agree otherwise.

If you fail to provide access, are not available at the agreed time, or prevent us from completing the service, the booking may be treated as a late cancellation or failed appointment. In such circumstances, we may charge for time lost, travel, materials prepared, or other reasonable costs. We may also offer to rearrange the service at our discretion, subject to availability and any additional charges that may apply.

We may cancel or reschedule a booking where we are unable to perform the service safely, where materials or staff are unavailable, or where events beyond our reasonable control prevent performance. In such cases, we will use reasonable efforts to notify you promptly and to arrange an alternative date or refund any advance payment for unperformed work, unless we are legally entitled to retain part of it for work already completed.

Service Standards, Customer Duties, and Waste Regulations

We will perform the service with reasonable skill and care, using appropriate methods, tools, and personnel for the agreed work. However, outcomes may depend on factors outside our control, including the condition of the property, the accuracy of information supplied, and whether any third-party systems or materials are suitable for use. You agree to provide safe access, reasonable working conditions, and any information needed to complete the service properly.

You are responsible for removing or securing valuable, fragile, or hazardous items before the service begins unless we have agreed in advance to manage them. You must also disclose any relevant safety risks, including asbestos, electrical faults, vermin, structural concerns, confined spaces, contamination, or the presence of dangerous substances. Failure to disclose such matters may result in refusal to proceed, additional charges, or limitation of our liability where permitted by law.

Where our service generates waste, disposal will be handled in accordance with applicable UK waste regulations and environmental obligations. You agree not to request or permit unlawful disposal, fly-tipping, misdescription of waste, or mixing of controlled waste with prohibited materials. Certain waste streams may require segregation, specialist handling, documentation, or licensed disposal routes. If you provide waste for collection or disposal, you confirm that it is accurately described and lawfully presented for treatment, transfer, or removal.

Where required, you must retain any records, transfer notes, or supporting documents relating to waste management and cooperate with reasonable compliance checks. If we are required to incur additional costs because waste has been incorrectly described, contaminated, improperly packaged, or left in a condition that breaches applicable rules, those costs may be charged to you. We may refuse to handle waste where doing so would create a regulatory breach or safety risk.

Liability and Limitations

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under UK law. Subject to that, we will not be responsible for losses that are indirect, consequential, or purely economic where such exclusion is permitted. This includes loss of profit, loss of opportunity, business interruption, or loss arising from third-party acts beyond our control.

Our total liability arising out of or in connection with a service shall, to the fullest extent permitted by law, be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is expressly agreed in writing. This limit applies whether the claim arises in contract, tort, negligence, breach of statutory duty, or otherwise. You are responsible for obtaining any insurance you consider necessary for risks not covered by our obligations.

We are not liable for delays or failures caused by events outside our reasonable control, including severe weather, transport disruption, supply shortages, utility failures, strikes, civil disturbance, accidents, or legal and regulatory restrictions. Where such an event occurs, performance may be suspended for the duration of the event. We will make reasonable efforts to resume the service as soon as practicable or agree an alternative arrangement where appropriate.

If you claim that our service has caused damage or loss, you must notify us promptly and allow us a reasonable opportunity to inspect the issue and, where appropriate, put matters right. You must take reasonable steps to reduce any loss or damage. Failure to do so may affect any remedy or compensation that might otherwise be available.

Complaints, Suspension, and Termination

We aim to resolve concerns fairly and efficiently. If you are dissatisfied with any aspect of the service, you should raise the issue as soon as possible so that we may investigate. We may ask for relevant information, photographs, or access to the affected area. If a complaint is upheld, we may decide to re-perform part of the service, issue a partial refund, or offer another reasonable remedy depending on the circumstances.

We may suspend or terminate the service if you fail to pay, provide unsafe conditions, act abusively toward our staff, or materially breach these terms. We may also end the agreement if carrying out the service would be unlawful, unsafe, or commercially impractical due to your conduct or site conditions. In such cases, you remain responsible for amounts due for work already carried out and reasonable costs already incurred.

Any waiver of a breach or delay in enforcing a right does not mean that the right has been waived permanently. If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. No third party has any right to enforce these terms unless expressly stated otherwise.

Governing Law and Jurisdiction

These service terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales, unless mandatory local law provides otherwise. If the customer is based in Scotland or Northern Ireland, different legal rules may apply where required by law, but the governing law clause shall remain effective to the fullest extent permitted.

Any dispute that cannot be resolved amicably may be brought before the courts having competent jurisdiction in the relevant part of the UK. Nothing in these terms affects your statutory rights as a consumer where applicable. If any mandatory consumer protection or trading law applies, these terms should be read in a way that gives effect to those legal requirements.

By confirming a booking or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you have the authority to accept them on behalf of any other person or organisation for whom the booking is made, where relevant. These terms form the entire agreement between the parties in relation to the service, unless we agree specific variations in writing.